Posts Tagged ‘customer service’

Facebook’s Virtual Assistant M Is Dead. So Are Chatbots

January 15, 2018

Facebook’s M once heralded the possibilities of chatbots. Its demise highlights the technology’s limitations.


This article suggests chatbots are dead. What it actually shows is that all virtual assistants have limitations and require escalation to and/or human support when computer says no!

Twilio study: most consumers now want to use messaging to interact with businesses

September 13, 2016

Twilio, the developer-centric communications platform that successfully IPOed earlier this year, published a new study today about how consumers want to use..


Consumers want to use messaging for customer service. @ we can – can you? 

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