Posts Tagged ‘customer service’

Facebook’s Virtual Assistant M Is Dead. So Are Chatbots

January 15, 2018

Facebook’s M once heralded the possibilities of chatbots. Its demise highlights the technology’s limitations.

Source: www.wired.com

This article suggests chatbots are dead. What it actually shows is that all virtual assistants have limitations and require escalation to and/or human support when computer says no!

Twilio study: most consumers now want to use messaging to interact with businesses

September 13, 2016

Twilio, the developer-centric communications platform that successfully IPOed earlier this year, published a new study today about how consumers want to use..

Source: techcrunch.com

Consumers want to use messaging for customer service. @ carpeo.com we can – can you? 


%d bloggers like this: