Posts Tagged ‘customer service’

The Winds of Change: 5 Vectors of Customer Engagement | Carpeo | UK Contact Centre Services, Swindon | Every day, Every contact, Even better

April 23, 2018

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The Winds of Change: 5 Vectors of Customer Engagement.  Latest overview of our White paper that describes the prefect storm for organisations and the seismic changes in how their customers want to engage.

The Customer Experience Million Dollar Question: Will my customer come back?

February 27, 2018

I make no secret of my love for all things culinary. In fact, if I did not also have a passion for running, I would quite literally be the size of a rather large house! Like everything else we do as human beings, the ‘eating out’ experience is made up of several stages and touch …


Nice article from Ian, reminding us that the experience is vital in restaurants. Our survey solution can even help you ask the $1M question!

Facebook’s Virtual Assistant M Is Dead. So Are Chatbots

January 15, 2018

Facebook’s M once heralded the possibilities of chatbots. Its demise highlights the technology’s limitations.


This article suggests chatbots are dead. What it actually shows is that all virtual assistants have limitations and require escalation to and/or human support when computer says no!

Twilio study: most consumers now want to use messaging to interact with businesses

September 13, 2016

Twilio, the developer-centric communications platform that successfully IPOed earlier this year, published a new study today about how consumers want to use..


Consumers want to use messaging for customer service. @ we can – can you? 

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