Archive for the ‘Smart Contact’ Category

The Winds of Change: 5 Vectors of Customer Engagement | Carpeo | UK Contact Centre Services, Swindon | Every day, Every contact, Even better

April 23, 2018

Carpeo Contacts


The Winds of Change: 5 Vectors of Customer Engagement.  Latest overview of our White paper that describes the prefect storm for organisations and the seismic changes in how their customers want to engage.

DMA | Article | Regulation Hub Update

February 28, 2018

The Direct Marketing Association offering lobbying, events, research, and development. Includes membership directory, representing the DM industry.


Great update from DMA on regulations affecting customer contact. The ICO have been busy fining people for unconsented use of data. More to come no doubt…

The end of asking for the bill

February 28, 2018

Diners can leave a restaurant and their bill is paid automatically via an app, in a Barclaycard trial.


Nice payment innovation to reduce customer effort in restaurants

The Customer Experience Million Dollar Question: Will my customer come back?

February 27, 2018

I make no secret of my love for all things culinary. In fact, if I did not also have a passion for running, I would quite literally be the size of a rather large house! Like everything else we do as human beings, the ‘eating out’ experience is made up of several stages and touch …


Nice article from Ian, reminding us that the experience is vital in restaurants. Our survey solution can even help you ask the $1M question!

Linkedin Publishing

March 30, 2017


LExit surprisingly similar to Brexit Issues – Recent article on Legacy Systems

Robots and People both Electric?

September 14, 2016

Insight into Human interface design for Robotics


Wally Brill’s great take on the interactive assistant of the future. Great Video Insight!

Twilio study: most consumers now want to use messaging to interact with businesses

September 13, 2016

Twilio, the developer-centric communications platform that successfully IPOed earlier this year, published a new study today about how consumers want to use..


Consumers want to use messaging for customer service. @ we can – can you? 

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